Cancel A Campaign

You may cancel your campaign for any reason; however, if you're experiencing any problems, please contact us first. We can resolve the issue for you. If you still want to cancel your campaign immediately, we will suspend it upon your request. Here's the process for doing that:

1. Go to the Campaign Status page and click "Cancel". You can enter your reasons for canceling, but it's not required. Once you submit the form, your campaign will be suspended.

2. Once you've initiated the cancellation process, your campaign's status on your Dashboard will change to "Cancel Request." This means your campaign is no longer publicly listed and can't accept more donations. You will have a brief period of two business days to reconsider your decision. However, please note that once your campaign is canceled, it cannot be undone from your Dashboard. If you wish to reinstate your campaign, you must submit a Support Ticket.

3. When your campaign's status changes to "Refunding," we have started refunding the donors. At this point, your campaign can't be restored.

4. Once we've completed the refunds, PetNamy will delete the campaign, and it will no longer listed on your Dashboard.

If you decide to delete your campaign, you can also request that your account be deleted. We can do that for you after the refunds are completed.

Please be aware that when we initiate the refund process, the amount refunded to the donors will be the total amount they contributed minus a 5% deduction to cover payment gateway fees already charged.